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JD Power 2009 Sales Satisfaction Index
Date: Tuesday, December 22, 2009
Date: Tuesday, December 22, 2009
Chevrolet and Buick rank "Among the Best" and GMC "Better than Most" in this year's JD Power Sales Satisfaction Index, defined as:
The study is a comprehensive analysis of the new-vehicle purchase experience. Overall customer satisfaction is measured for five factors: dealership facility; salesperson; paperwork/finance process; delivery process; and vehicle price.
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